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Outpatient Revolution or Rebellion? Debunking Controversies and Conquering the Challenges in 2024

Rewatch our 10th webinar as we delve into the heart of the evolving landscape of outpatient healthcare in 2024. Our expert panel will navigate through the intricacies of outpatient transformation, addressing the challenges, from technology integration to shifting patient expectations, we will explore the catalysts driving change and the strategies needed to conquer the transformation challenges with real life experiences.



Scott Deacon

Clinical Director of Outpatients, University Hospitals Bristol Weston NHS Foundation Trust

Scott is currently the Clinical Director of Outpatients including being the Senior Responsible Officer for the delivery of DrDoctor patient engagement platform for University Hospitals Bristol Weston NHS Foundation Trust. He is also the Clinical Lead for Continuous Improvement and Innovation and the Clinical Director of Bristol Dental Hospital. Previously he was a Clinical Lead for UBHW with a new system wide OPAT service and other NHS@Home pathways across the local health region working with other acute and primary care providers to deliver these new services 2019-22. He is a current Fellow with the Faculty of Medical Leadership and Management with an interest in leadership development and has supported a new leadership framework for staff in UHBW and published on leadership.

Alex Kimber

Trust Outpatient Manager, University Hospital Southampton NHS Foundation Trust

Alex has 15 years experience in the NHS, working across a variety of areas primarily on delivering projects and IT developments, including the delivery of multi-site, Trust-wide, and primary care solutions. Alex took up the post of Trust Outpatient Manager in 2023, leading on strategy and delivery of operational structure and governance of outpatients at University Hospital Southampton.

Jon Higham

Consultant & CCIO at Birmingham Community Healthcare NHS Foundation Trust

As a CCIO he is responsible for providing a clinical voice and leadership in digital health transformation, he has led the implementation of remote consultation in the Trust as well as working with regional partners to secure the future of video consultation in the Midlands. He is particularly focused on fostering digital equality when implementing new health technologies. His other areas of interest include electronic patient records, patient held records, patient reported outcomes, and the governance of digital transformation in the Trust.



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